MISSION STATEMENT

At Hotel Nikko Saigon, we are aiming at being the most trusted hotel for the guests, owners, employees and community by providing consistent and personalized services. This is what gives meaning and values to our business and the working lives of ours.

HOTEL POLICY

Check-intime:14:00
Check-out time: 12:00

Guarantee: Credit Cards are used to guarantee reservations. If not cancelled within cancellation period or the guest did not show up, a charge of one night plus service charge and tax will apply. Advance purchased reservations are charged at the time of confirmation and are non-refundable (full stay), non-cancellable and non-changeable. Actual credit card used to charge advance purchased bookings are required to be presented upon check-in.

Policy on 3rd party payments for advance purchase non refundable bookings:

Bookings with total amount less than VND10,000,000
For payment using another person's credit card, please provide the following to the hotel within 48 hours after making the booking:
1) Credit card authorization letter with credit card holder's signature on the form.
Please click here to download the form
2) Copy of a valid passport from the owner of the credit card plus a front and back copy of credit card
Guest must present his/her own credit card for incidental deposit upon check-in at the hotel.
If guest has no credit card, a cash deposit will be required for incidental charges which can be refunded upon check out if not consumed.

Bookings with total amount more than VND10,000,000
Payments are required in full amount through bank transfer within 72 hours (not including Saturdays, Sundays and Holidays) after the booking was made.

Please choose to deposit from the following hotel bank details below:

Account Name:    FEI-YUEH VIETNAM JOINT STOCK COMPANY
Bank Name:    Hua Nan Commercial Bank, Ltd – Ho Chi Minh City Branch.
Account:        VND: 910130009557        
USD: 910230009551
Swift code:        HNBKVNVX

---------------------------------------------------------------------------------------------
Account Name:    FEI-YUEH VIETNAM JOINT STOCK COMPANY
Bank Name:    Bank for Foreign Trade of Viet Nam, Ho Chi Minh City Branch
Account:        VND: 0071000648121       
USD: 0071370648125
Swift code:         BFTVVNVX

The hotel has the right to cancel the reservation if payment is not received on time.

Deposit: Upon check in, guest will be required to pay room deposit covering the entire stay as well as incidental deposit of US$50 /room/night to cover miscellaneous expense. Any unexpended amount will be refunded at check-out.

Payment Types: Credit card accepted at the hotel: American Express, Diners Club, JCB International, MasterCard, Visa

Transportation: To guarantee safety, the hotel recommends its own hotel transfers to and from the airport.
Additional charge of US$55++ for Sedan and US$70++ for Minivan per way will be applied. 

City Shuttle Service: Hotel Nikko Saigon offers complimentary shuttle van with 7 trips daily providing guests drop off service to main city landmarks: Ben Thanh Market – Takashimaya – Reunification Palace – Notre Dame Cathedral – City Opera House. Schedule is available at our Concierge Desk and reservation must be made in advance.

Additional Details:

Following Vietnam’s Government Law, all staying guests are required to present upon check-in a valid identification card with photo (citizen identity card, passport, permanent resident card or temporary resident card (if customer is a foreigner), or other personal identification papers with photo issued by competent authorities of Vietnam. 

* As a COVID-19 safety measure of the hotel, all foreign guests are required to present their passports upon check-in to verify country entry and exit points.

Children Policy:

Age 11 years and below are free of charge if sharing room with parents on existing bedding. Extra bed (maximum 1 per room) fee for adult or child USD27.00. Additional fee for child buffet breakfast 0-5 years free / 6-11 years USD11.25 / 12 years and up USD22.50. Additional fee for child access at Club Lounge 0-5 years free / 6-11 years USD17.50 / 12 years and up USD35.00. All fees are subject to 5% service charge & 10 % taxes.

Photoshoot & Filming Policy:

• Commercial/professional photography/videography is not permitted at Hotel Nikko Saigon without an official written permission from the Hotel Management.
• Commercial/professional photography/videography requests will be reviewed and approved by the Hotel Management before the shoot based on the content and purpose of the requesting party along with the availability of venues and products of the hotel.
• Guests may shoot non-commercial photography/videography for their own personal use (with no professional equipment, lighting, etc.) in their room or at the property but must respect the privacy, safety and well-being of other guests on the affected venues of the shoot. Hotel Nikko Saigon Management reserves the right to stop at any given time such photography/videography activity to maintain smooth hotel operations.
• Hotel Nikko Saigon has the right, at its sole discretion, to withhold or withdraw consent to photograph or video of the hotel if found in printed materials or uploaded in any online website, channels or links that damages the property’s image and reputation.

Nikko Preferential Program:

Please be noted that Nikko Preferential Program will be discontinued by 31st December 2019. Its discount benefits will be no longer available after 31st December 2019.

One Harmony Membership is our current replacing program. Learn More and Join Us Now.

Request: Special requests are subject to availability upon check-in. Special requests cannot be guaranteed.